Sincerely thank you for using the "Auman" special-purpose vehicles produced by Hubei Haili Metal Automobile Co., Ltd. In order to provide better after-sales service, our company is now making the following commitments to you:
1. Formulate a rigorous and rigorous "After-sales Service Management System" (attached) and strictly follow the "Administrative Measures for After-sales Service";
2. The special-purpose vehicles manufactured by Hubei Haili Meida Automobile Co., Ltd. will be provided with lifelong service. In the "three guarantees" period, some of the quality problems appearing in the modification will be repaired free of charge. After the "Three Guarantees" period
In case of problems, our company will organize the maintenance in the first time, and charge the cost according to the situation.
3. The user is in compliance with the normal use of the special vehicle instruction manual, the special modification part of the "three guarantees" period due to the company's manufacturing reasons and damage can not work properly, after the after-sales service
Confirmation of heart, confirmation or compensation.
4. Strictly in accordance with the warranty project to serve.
5. Localization of services on the basis of existing service outlets: The specific implementation plan is attached to the “Service Localization Implementation Plan”.
6. Our company has a technically competent and responsive after-sales service team, and has opened a 24-hour service hotline. From the time of receiving the user information, it will give a reply within 4 hours, and the province will arrive at the scene within 24 hours.
The scene was reached within 72 hours outside the province. After the maintenance personnel arrive at the site, the minor faults are guaranteed to be resolved within 4 hours, the general fault guarantees are resolved within 10 hours, and the major faults are provided within 24 hours.
The solution is solved in a timely and thorough manner.
7. According to the needs of users, the company can provide free training for operators (after the vehicle arrives at the use unit) and provide relevant technical information. For areas where vehicles are concentrated, 1-2 times per year
Track the return visit.
8. After-sales service contact information:
24-hour service hotline: 0710-6316786
9. Arrange full-time service engineers to answer the vehicle's use and common faults for 24 hours.
After-sales service engineer: Luo Xinxin Tel: 13697101965